Support Centre

We are here to help you make the most of your “Equine Bookings” experience. This includes giving you the service and support you deserve. If you have any questions please feel free to check out of FAQs section, and if that still doesn’t give you an answer drop us a message or give us a call and we will be more than happy to help.

Let Us REALLY Help You!

So that we can get as specific as possible please select from the two options below. If you don’t think either of these apply to you, then simply just scroll down and we will be on hand to help in anyway we can.

FAQ

Frequently Asked Questions

FAQs from Riders

How do I find out if my current coach is using Equine Bookings?
Simply type your current coaches name into the search bar and if they have an active account with us, it will show up for you to book onto sessions with them.
How much does it cost me to set up an account?

Nothing! Our rider accounts are totally free to set up and use. Create an account today.

Are there any hidden costs?

The price that the coach charges for the session does not change, the only addition to their session cost is a small booking fee added by us, that is added when paying for the training session. This fee is fixed at 1.43% + 20p. PLEASE NOTE: This is not a transaction fee. This is our “Booking Fee” for taking the booking, plus handling all enquires and refunds.on behalf of the coach. Thank you.

How do I know the coach I choose is authentic?

You can look out for teh “Verified Tick” on the coaches profile, thsi shows that we have vetted the coach personally. You can also view any reviews by previous clients before deciding on the right coach for you.

Will other riders see my profile?

No. The only people that can view your rider profile are the coaches that you have booked onto sessions with.

I have not receive any emails to confirm my booking with a coach

Please check your spam folder and add contact@equinebookings.com to your spam filter’s trusted sender list.

How do I leave Feedback for my Coach

To leave feedback for a coach you may need to have a rider account with us. Navigate to the bookings section in your account and click the order number of one of your completed bookings with the coach, you will then see an option to leave feedback. You can also head over to teh training session you booked and click “Rider Reviews”.

FAQs from Coaches

How long after applying for a coaches account will I know whether I am accepted or not?

Confirmation is usually instantaneous, but we say to allow 2 working days, this means we can detect if a account is fake or not. We also check for any duplicated coaches. This said, if you are regersitering your account, it should be instanty accepted. Once you have been accepted you can then select the tier you wish subscribe to.

How much does a coaches account cost per month?

To check out our current prices see our Membership section. These are fixed and the only fee you will be charged for using our platform.

Why when I add a store icon does it not accept the image I upload?

Mostly likely this is because the image you are trying to upload is either too big or too small. The icon should be should be around 400px x 400px (square) as per twitter. If you still have problems, feel free to give us a call and we will sort it for you.

When a client books onto a session with me, how much commission does Equine Bookings take?

0%!! When a client makes a booking with you, you receive 100% of session fee. For example, if you charge £50 for a session, when your client pays for the session you will receive the full £50 into your bank account.

What happens once someone pays for a session with me?

Once a rider pays for their training sessions, the payment is held by Stripe until after the training session has passed. This is to allow for quick refunds if necessary and helps coaches with managing their book keeping. The payments land in your Stripe account within 5 days of the training taking place, where you can then decide where your funds go; may it be straight to your bank account, or held in your Stripe account.

In order for coaches to receive payments they must connect/set up an account with Stripe via their dashboard. Coaches will have to set this up before setting up any lessons or clinics. When setting up your coach account, in the dashboard select Settings > Payment. Here you will be asked connect/set up an account with Stripe. Stripe is quick and easy to set up and gives you control of when the payments from clients goes into your relevant bank account.

If I have to cancel a session, but a client has already paid for it, how do I give them a refund or amend the date/time of the session?

Refund:

If the event of the booking you wish to refund HAS NOT passed, then as soon as it is cancelled, the refund will be issued automatically by us and there is nothing more you need to do.

If the event of the booking you wish to refund HAS passed, then you will need to issue the refunds manually to your clients. This is due to the funds already being sent to your Stripe Account. Once the date of the event has passed, you will need to do either of the following:

  • Contact your clients that require a refund and perform a bank transfer directly to each of them.

OR

  • Contact us using the details below and we will be more than happy to assist you in anyway we can.

Amend a booking: If you need to make an adjustment to the time or date of a session, simply go onto the bookings section of your dashboard and select the booking you wish to amend. In here you can then change the time and date of when a session takes place.

I have not received any notification for the bookings my clients have made?

Please check your spam folder and add contact@bizbom.com to your spam filter’s trusted sender list.

What do I do if I am struggling to set up an activity?

Just click the button below that will send you to a form that helps you with creating at activity.

Need help creating an activity such as lessons or a clinic?

Support Forms

We know that it’s not easy to work with something new, that is why we are here to help you in anyway we can. We have developed forms that coaches can fill in and we can then do what we can to support them.

My Account

Your account queries will depend upon which account you have (athlete or coach) and also which tier you are on. We have a support team on had to help with any of your questions.

Live Chat

Sometimes we know people prefer to speak to someone over the phone. That is why we allow coaches and riders to call us directly to answer any questions you have. Please see details below.

Documentation

Be sure you are aware of all our terms and conditions before you pursue with any enquires. This said we will be happy to help where we can and support you with any questions you have.

Send us a message!

Opening Hours

Monday

Tuesday

Wednesday

09:00 – 17:00 09:00 – 17:00 09:00 – 17:00

Thursday

Friday

Saturday/

Sunday

09:00 – 17:00 09:00 – 17:00 Closed

Telephone: 01242898393

Join Today

  • “Rider Accounts” are completely FREE to set up and use.
  • We offer a wide range of memberships for coaches. Starting with our FREE Advertisement Tier, right up to our PLATINUM Tier for coaches that struggle with time and client management.

Welcome to Equine Bookings

Thank you for signing up to Equine Bookings and welcome to your "Coaches Dashboard"! Here are just a few tips on how to get started.

Before you start the set up, please make sure you have created a coach account. If you haven't then please click here.

.  1) Firstly, you need to select which membership you would like to sign up for. If you wish to simply advertise your coaching services then select "Advertisement Tier" and scroll down to press "Apply to become a coach".

.  2) You will need to connect your bank details to Stripe so that you can accept payments from clients. Go to your settings and click "Payment" then click "Connect to Stripe".

.  3) Once you have done this you can go ahead and set up your profile for everyone to see a bit about you. Just click on "Settings" and work your way through each tab.

.  4) Lastly, you are ready to start setting up training sessions for people to book onto! (Activities > Add Activity), then just go through the questionnaire format to complete setting up training sessions. You can always hit the "Save daft" button at the bottom if you want to come back to it before going live. Below are some tips to help you when you are creating an activity to accept bookings and payments for:

 

.  Activity means anything from day-to-day lessons, to clinics, events and competitions. You can set up anything equestrian related here to take bookings and payments for.

 

.  When it says "Max bookings per block", it just means what are the maximum number of people you would like in each session. For example if you have a clinic and what a max group of 4 you can put 4, or if it just private lessons put 1. If you have any special requirements such as allowing the customer the option of a group lesson or an individual lesson, please get in touch and we will sort it for you.

 

.  When it says "Minimum block bookable... into the future", it is asking what is the minimum amount of time you need between a booking being made and the training session taking place. For example if you need at least 2 days notice you can put 2 and then days.

 

.  When it says "Maximum block bookable... into the future", it is asking how far in advanced of a training session can people book. For example if you don't want people booking lessons anymore then 2 months away, then you can just put 2 and then months.

 

.  The "buffer period" is for coaches that which to have time between lessons. For example if you want to coach a 45 minute lesson but want each lesson to start on the hour, you can make the duration 45 minutes and then the buffer period 15 minutes. Or if you are a freelance coach, you can allow a buffer period to allow for travel time between clients of an hour for instance.

 

.  When you "Add a range" this is when you add times people can book with you. For example, if you are holding a clinic on the 12th September 2020 from 9am to 5pm with a 1 hour break at 1pm for lunch, you would follow these steps; 1) "Add Range", 2) Select "Date range with time", 3) Put: 12/09/2020 09:00, to 12/09/2020 13:00, 4) "Add Range", 5) Select "Date range with time", 6) Put: 12/09/2020 14:00, to 12/09/2020 17:00. 7) Under "Bookable?" press "Yes".

 

.  Then under cost put in the price of the lesson. Then you're all ready to go! Just press "Save Changes" to go live or press "Save draft" if you want to come back to edit it. * Note: you can edit an activity even when it is live*

 

If you have any special requirements or need to add any features to your activities such as choices of location, or type of training, please contact us via our support page and we can do this for you.

If you ever need to see this step by step guide again or if you need any help with anything just head over to our "Support" page where you can find the likes of FAQs, an email form and a our phone number so we can talk you through any issues you may be having.

So we can provide you with the best support possible please choose from the following options: