Let Us REALLY Help You!
So that we can get as specific as possible please select from the two options below. If you don’t think either of these apply to you, then simply just scroll down and we will be on hand to help in anyway we can.
Frequently Asked Questions
FAQs from Riders
How do I find out if my current coach is using Equine Bookings?
How much does it cost me to set up an account?
Nothing! Our rider accounts are totally free to set up and use. Create an account today.
Are there any hidden costs?
The price that the coach charges for the session does not change, the only addition to their session cost is a small booking fee added by us, that is added when paying for the training session. This fee is fixed at 1.43% + 20p. PLEASE NOTE: This is not a transaction fee. This is our “Booking Fee” for taking the booking, plus handling all enquires and refunds.on behalf of the coach. Thank you.
How do I know the coach I choose is authentic?
You can look out for teh “Verified Tick” on the coaches profile, thsi shows that we have vetted the coach personally. You can also view any reviews by previous clients before deciding on the right coach for you.
Will other riders see my profile?
No. The only people that can view your rider profile are the coaches that you have booked onto sessions with.
I have not receive any emails to confirm my booking with a coach
Please check your spam folder and add firstname.lastname@example.org to your spam filter’s trusted sender list.
How do I leave Feedback for my Coach
To leave feedback for a coach you may need to have a rider account with us. Navigate to the bookings section in your account and click the order number of one of your completed bookings with the coach, you will then see an option to leave feedback. You can also head over to teh training session you booked and click “Rider Reviews”.
FAQs from Coaches
How long after applying for a coaches account will I know whether I am accepted or not?
Confirmation is usually instantaneous, but we say to allow 2 working days, this means we can detect if a account is fake or not. We also check for any duplicated coaches. This said, if you are regersitering your account, it should be instanty accepted. Once you have been accepted you can then select the tier you wish subscribe to.
How much does a coaches account cost per month?
To check out our current prices see our Membership section. These are fixed and the only fee you will be charged for using our platform.
Why when I add a store icon does it not accept the image I upload?
Mostly likely this is because the image you are trying to upload is either too big or too small. The icon should be should be around 400px x 400px (square) as per twitter. If you still have problems, feel free to give us a call and we will sort it for you.
When a client books onto a session with me, how much commission does Equine Bookings take?
0%!! When a client makes a booking with you, you receive 100% of session fee. For example, if you charge £50 for a session, when your client pays for the session you will receive the full £50 into your bank account.
What happens once someone pays for a session with me?
Once a rider pays for their training sessions, the payment is held by Stripe until after the training session has passed. This is to allow for quick refunds if necessary and helps coaches with managing their book keeping. The payments land in your Stripe account within 5 days of the training taking place, where you can then decide where your funds go; may it be straight to your bank account, or held in your Stripe account.
In order for coaches to receive payments they must connect/set up an account with Stripe via their dashboard. Coaches will have to set this up before setting up any lessons or clinics. When setting up your coach account, in the dashboard select Settings > Payment. Here you will be asked connect/set up an account with Stripe. Stripe is quick and easy to set up and gives you control of when the payments from clients goes into your relevant bank account.
If I have to cancel a session, but a client has already paid for it, how do I give them a refund or amend the date/time of the session?
If the event of the booking you wish to refund HAS NOT passed, then as soon as it is cancelled, the refund will be issued automatically by us and there is nothing more you need to do.
If the event of the booking you wish to refund HAS passed, then you will need to issue the refunds manually to your clients. This is due to the funds already being sent to your Stripe Account. Once the date of the event has passed, you will need to do either of the following:
- Contact your clients that require a refund and perform a bank transfer directly to each of them.
- Contact us using the details below and we will be more than happy to assist you in anyway we can.
Amend a booking: If you need to make an adjustment to the time or date of a session, simply go onto the bookings section of your dashboard and select the booking you wish to amend. In here you can then change the time and date of when a session takes place.
I have not received any notification for the bookings my clients have made?
Please check your spam folder and add email@example.com to your spam filter’s trusted sender list.
What do I do if I am struggling to set up an activity?
Just click the button below that will send you to a form that helps you with creating at activity.
Need help creating an activity such as lessons or a clinic?
We know that it’s not easy to work with something new, that is why we are here to help you in anyway we can. We have developed forms that coaches can fill in and we can then do what we can to support them.
Your account queries will depend upon which account you have (athlete or coach) and also which tier you are on. We have a support team on had to help with any of your questions.
Sometimes we know people prefer to speak to someone over the phone. That is why we allow coaches and riders to call us directly to answer any questions you have. Please see details below.
Send us a message!
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- “Rider Accounts” are completely FREE to set up and use.
- We offer a wide range of memberships for coaches. Starting with our FREE Advertisement Tier, right up to our PLATINUM Tier for coaches that struggle with time and client management.